Jim Burke Houston, TX

Mar 9, 2007 The next time I will be in a Best Buy store is for the going out of business sale.

Adam Phoenix, AZ

#254 Mar 10, 2007 I know some of the ComUSA stores are not ran well, but here in Phoenix all I hear is "We will miss your store". "I have shopped in other stores including Best Buy, and your guys are the most knowlagable". This is what I here every day now sense last Tuesday and I want to know why we are closing.

Gary Alto, GA

Mar 14, 2007 HEADS SHOULD ROLL!!

Ian A Lihue, HI

Mar 17, 2007 Best Buy has lost my business. I don't care how convenient it is--this is disgusting

Ftec North Haven, CT

Mar 16, 2007 Now I see why I walk out of there not buying anything.I just never liked the place. And I knew more than the sales reps.You get what you pay for.

Anthony East Providence, RI

Mar 18, 2007 I have been taken for a ride by this very scam and did not buy their product at first. I went home and printed it out and they told me it was last weeks flyer. I went home and called it quits. every one is getting scamed from theese big company's it needs to stop.

Stephanie Media, PA

Mar 16, 2007 I live in Delaware and had this experience before. It never made sense to me until now. As we all know, Best Buy offers a discount the first week a movie is out. I checked the discounted price online, but when I went into the store, the movie was back to a regular price (it was a Sunday, and the sales person told me it only runs from Tuesday-Saturday). I disagreed with him and was told shown the "website" which provided the higher listing. Now doubting myself, I insisted I had bought movies before on a Sunday at the discounted rate. I was referred to Customer Service. After waiting in line for more than 20 minutes, I was told to doublecheck the "customer" Internet-connected computer station to reaffirm my price. I again found the higher price. I then called my husband who was at home and had him check the Internet price I had seen. He confirmed the lower price I had started to doubt myself on over the phone to me. Armed with him on the phone, I went back to the Customer Service counter and waited in line for another 10 minutes. After fighting with the Customer Service representative for over 5 minutes about the price (they called in two salespeople who confirmed the higher price) and made to feel like I was stupid and deceitful, I pointed up at the store's policy of always honoring lower prices and was told (finally) that if I could fax a copy of the website printout with a date stamp at the bottom to their attention, they would honor the lower price. Almost an hour after I entered the store, I finally left with my new release movie with my discounted five dollars and full of frusturation at how I was treated and how if I hadn't insisted or asked the right questions, I would have been bullied into paying the higher price on an item they were banking on I would want bad enough to just not deal with the hassle. I never knew about the double website, and I couldn't figure out how there were two different prices on the same website, but I am glad this story has finally given me a basis for not feeling like I was crazy and I fought the right battle.

Brandon Nguyen Woodland Hills, CA

Mar 2, 2007 The same thing happened to me a couple of months ago. It didn't make sense at the time. I thought I had a bad memory. This is truly underhanded and conniving on the part of Best Buy. When they first opened many years ago, they definitely had the best prices. But now, I will never buy another overpriced item there ever again. Whoever's been in charge in corporate, they are running a once great company into the ground.